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Maxigrid (previously AGM Markets) / Any Complaints?

Any Complaints?

Help us improve our services

Maxigrid (previously AGM Markets) ensures delivery of high-quality services to all existing and potential clients. Our objective is to provide our clients the best tools and conditions to participate in the competitive and exciting Forex Market. As part of our client friendly policy, as well as a great chance for us to improve in any topic, we will welcome any complaints or suggestions from our clients. We are always willing to improve our services by carefully listening and solving any issues that might occur with our clients.

If you wish to make any a complaint or claim, first contact your Account Service Manager or our Support Team. We are willing to put matters right as soon as we can. If by any chance the issue cannot be resolved this way, you are requested to follow a specific procedure which is also part of our transparency obligation to MiFID and CySEC.

If clients need to complain about Maxigrid (previously AGM Markets)' services, they are requested to follow the procedure below:

  1. Clients can post a signed Complaint Form by giving a detailed description of the issue along with a copy of the client's identification document and any additional documentation that would be relevant to the complaint. All documents shall be posted at: Maxigrid (previously AGM Markets) Ltd (Second floor, Office 201, 25 Aischilou street, 3096 Limassol, Cyprus). 
  2. After completing the form, please send it via email to
  3. Upon receipt of the above documentations, Maxigrid (previously AGM Markets) Maxigrid (previously AGM Markets) Ltd will give you a unique reference number. This unique number reference will be used for all future communication you will have with the Financial Ombudsman and/or with CySEC regarding your complaint.
  4. After investigating the complaint with the relevant departments, a written response will be sent to the client from Maxigrid (previously AGM Markets) within 5 business days from the day the original complaint is received and also indicating that the complaint is under investigation. We will respond to your complaint in writing within two months, telling you whether the complaint has been successfully resolved or why we need more time to look into it (within maximum three months from the day of the complaint).

The Financial Ombudsman Service

If you are dissatisfied with the way we will have handled your complaint, you may refer the matter to The Financial Ombudsman Service.

The Financial Ombudsman website can be accessed via:

Download Complaint Form
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Risk Warning: Trading in Forex and CFDs could lead to a loss of your invested capital
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